CERTIFICATION ISO 9001

At HTA SRL we have always considered ourselves to be a customer-focused organization, and to ensure our products and services are geared to the utmost satisfaction of all parties concerned, we have endeavoured over the years to certify our management systemby defining the following concepts as founding principles of our Quality Policy.

1. ATTENTION FOCUSED ON THE CUSTOMERS AND RELATIVE STAKEHOLDERS

HTA SRL undertakes to comprehend the customers’ needs and to plan its activities to achieve their full satisfaction.
Correspondingly, it acts in accordance with the demands and requirements:
- Of the target market
- Of the country in which it operates, by complying with the relevant Laws and regulations
- Of all parties involved in its critical processes

2. APPROACH BY PROCESSES

HTA SRL considers the activities it performs as processes to be planned, monitored and constantly improved, thus its resources are employed to the best of its ability for the purpose of achieving these goals.
Process management at HTA SRL focuses on clearly defined, univocal:
- Goals to be pursued and expected results
- Responsibilities involved and resources employed

3. LEADERSHIP

HTA SRL assumes responsibility for the effectiveness of its Quality Management Systemby providing all the necessary resources and ensuring that the goals are compatible with the context and strategic plans of its organization.
HTA SRL builds awareness of the importance of its Quality Management System by actively involving, coordinating and supporting all stakeholders.

4. RISK AND OPPORTUNITY ASSESSMENT

HTA SRL uses a risk-based thinking approach (RBT) to plan its processes in order to implement the most appropriate actions to:
- Assess and deal with risks associated with the processes
- Leverage and reinforce identified opportunities
- Acquire insights for continuous improvement
HTA SRL promotes an adequate sense of proactiveness in risk management at all levels. Definition of the Risk and Opportunity Management Plan has allowed the company to implement preventive controls of processes considered critical to business continuity. The aim is to attempt to minimize the negative effects deriving from internal and external factors, and to thereby make the most of all the opportunities that arise.

5. STAFF AND STAKEHOLDER INVOLVEMENT

HTA SRL is aware that staff and stakeholder involvement combined with the active participation of all other resources are primary strategic factors.
Thus HTA SRL promotes the development of professionalism in the company while carefully selecting out-sourced partners focused on acquiring skilled and motivated human resources.

6. CONTINUOUS IMPROVEMENT

For HTA SRL, improvement of the performance of its Quality Management System is a permanent goal. Preliminary assessment of risks and opportunities related to business processes and verification activities are the tools the Company uses to ensure constant improvement.
Customer satisfaction is achieved through professional training and a constant endeavour to improve.
HTA SRL wants to be considered by customers as a highly professional, flexible enterprise able to promote customer satisfaction and loyalty, compliant with the applicable Laws and regulations.
The primary focus is that customers recognize this commitment, which must be pursued in strict compliance with the applicable regulations, in all our activities. To achieve its Policy, the tool chose by our Organization is a Quality Management System compliant with standard UNI EN ISO 9001 ed. 2015.
It should be noted that the Quality Policy defined by our Organization is available to relevant in-house and out-sourced stakeholders upon submission of a specific request in writing addressed to the Management or Quality Management System Officer.